Return & Refund Policy

Effective Date: July 4, 2026

At Store Post Malone, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is damaged or defective.
• You received the wrong item.
• The item arrives with a manufacturing defect.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned with its original packaging, tags, and accessories (if applicable).
• Proof of purchase or your order number is required.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Personalized or custom-made products.
• Gift cards.
• Downloadable digital products.
• Items marked as final sale.
• Products showing signs of use, washing, or damage caused by the customer.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos showing the product and the problem.

Once reviewed, we will provide an appropriate solution, which may include a replacement, store credit, or a full refund.

4. Return Process

To start a return, contact us at:

Email: info@store-postmalone.shop

Please include your order number and the reason for your return.

If your return request is approved, we will provide instructions on how and where to send your item.

Do not send items back without prior authorization, as they may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time to process and post the refund.

6. Return Shipping Costs

• If the return is due to our error (such as an incorrect, damaged, or defective item), we will cover the return shipping costs where applicable.
• If the return is for any other approved reason, the customer is responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to our error.

7. Exchanges

We replace items only if they are defective, damaged, or if the wrong product was sent.

If you need an exchange, please contact us at:

Email: info@store-postmalone.shop

8. Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already entered production or has been shipped, it may no longer be possible to cancel it. In such cases, you may need to follow the return process after receiving the item, if eligible.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Post Malone

Website: https://store-postmalone.shop

Email: info@store-postmalone.shop